If you encounter issues with audio, video, or webcam during a test, here are some steps to help resolve them:
- Check your equipment: Make sure your headset, speakers, or microphone are properly connected and functional. For the webcam, ensure it is correctly plugged in and activated.
- Test your settings: On a computer, check in the audio and video settings to ensure the correct device is selected. On a tablet or smartphone, ensure that the necessary permissions (camera, microphone) are granted to the app or browser you are using for the test.
- Refresh the page or restart the app: Simply refreshing the browser page or restarting the app may fix minor issues.
- Switch browser or device: If the issue persists, try taking the test on another browser (preferably Chrome or Firefox) or a different device (computer, tablet, or smartphone).
- Check your internet connection: An unstable or slow connection can impact audio, video, or webcam functionality. Try taking the test in a location with a more reliable connection.
- Technical support: If the problem persists despite these checks, please contact our support team using the dedicated form available here. Make sure to specify the type of device you are using, the browser, and provide a detailed description of the issue so we can assist you as quickly as possible.